Thursday, November 4, 2010

Undercover Boss no more!

OK, I have officially had enough.

In earlier blogs, I wrote about the television show Undercover Boss, which at the time was a novel idea of disguising the President or CEO of a company and placing them into the lowest ranks of the organization, to see if he/she could actually do the front-line tasks they were expecting the peons to excel at.

Sort of a take on Michael Moore's idea of trying to get the CEO of IBM to come out in front of the office and format a disk (for you young-ins a disk is a thing you put computer data on, like a DVD today). Of course, since many of the executives they showed were unable to do the tasks in a timely fashion, if at all, watch the hijinks ensue. Some of these tasks included cleaning toilets, moving pallets of inventory, greeting customers etc. Great television, right?

Well the formula of the show is now a broken record:
- Show CEO in home environment - see them as great family people whilst relaxing in a lavish multi-zillion dollar estate. Put wife in apron while working 3 inch stilettos and no concept of where oven is. Replace family dog with TV poodle.
- Put funny moustache or hat on CEO and send to seedy hotel in the sticks. Show Tiger Woods sneaking around in the background. Oops, did I write that.
- Show CEO being assigned to extremely keen and uber-positive trainer, then failing at the most mundane tasks. Show trainer waving finger in shame.
- Show CEO going on extended 3 hour coffee or lunch break where CEO becomes corporate psychologists and asks trainer personal questions about their life. Listen to sob story. Change channels for 10 minutes
- Repeat last 2 steps at least 3 times. Insert clip of CEO back at seedy motel washing face with grungy facecloth which would normally not be used to clean gum off shoe. Show CEO running off camera to makeup room.
- Show trainers back at head office with CEO, acting completely stunned as CEO unveils ruse and offers lavish gifts.
- Show corporate event where fake office staff laugh at the hijinks which ensued in the ruse on big screen.
- Show extreme affection between CEO and trainers. Ensure contracts are signed beforehand to limit unlawful touching of subordinates.
- Ignore fact that lying and tricking employees during this television ruse is a complete violation of corporate values, and under normal circumstances, would result in termination.
- Show updates on screen of happiness and bliss which followed. No mention of share price fluctuations.
- Throw up.

Now I liked this show in the beginning, and I know these hardship cases are likely valid. I'm all for supporting the hardworking little people out to support their families. But the show formula never changed except for one episode with Hooters, where some line manager was an absolute chauvinist, and another with a distribution company where a customer service rep was rude (she is clearly the only one in North America).

Otherwise, every company was the same. Lots of hardship case employees who work hard and hope for a better life, but rarely say anything bad about their employers. Put up your hand if you cannot find someone in your company who might have something less than positive to say about management. It is like an infomercial for the company, but without Tom Vu or Billy Blanks and a bevy of skanks in the background.

I know its Sunday television, and I know its supposed to be feel good, but do you really think every company is this way? Or that none of the employees ever watch this show on television and catch onto the ruse as its happening. I am almost motivated to support Hooters, since they at least had the stones to allow their company to be slightly embarrassed. Since I hate their food, probably not, but kudos to you Hooters, for at least being real. Well at least some things are real at Hooters.

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